Job Details

Location: Reno
Employment Status: Hourly Full-Time
Function: Customer Experience
Pay Grade and Range: USXX - Grade USXX Hourly 39 ($44,499.55 - $63,570.79)
Bonus Plan: OIP
Target Bonus: 5.0
Hiring Manager: Mark Stapleton
Recruiter: Kendra Bartl

We are looking for a dedicated and motivated Field Service Technician to join our team! In this role, you will travel to customer locations to commission on-site equipment, provide training, troubleshoot technical issues, and ensure top-notch service delivery.

Key Responsibilities:

• Travel up to 75% domestically and internationally for training and commissioning of new equipment (Passport required).
• Deliver quality workmanship and ensure a professional, courteous customer experience.
• Provide technical support for existing customers dealing with machine issues.
• Troubleshoot and resolve software, mechanical, and electrical component issues.
• Maintain detailed event logs and reports in Salesforce.
• Create documentation for internal training and continuous improvement.
• Collaborate closely with factory personnel to enhance customer satisfaction.
• Support the sales team with system application insights.
• Troubleshoot electrical systems and component failures in production settings.
• Prioritize safety by completing job safety analyses and attending safety meetings.
• Timely completion of travel and expense reports.
• Responsible for company tools and credit card management.
• Assist the technical support team by responding to customer service inquiries.
• Perform other related duties as assigned.

Requirements:

• Associate Degree in electronics technology or related field, or equivalent work experience (3 years).
• Preferred experience in industrial equipment manufacturing.
• Recommended proficiency in 3D Solid Modeling / CAD.
• Prior experience with CNC machines is a plus.
• Strong ability to read electrical schematics and use Volt/Amp meters.
• Experience troubleshooting both 3-phase and single-phase equipment.
• Exceptional communication skills, both written and verbal.
• Comfort in using various industrial tools and equipment.
• Customer support experience is essential.
• Ability to work independently within a self-directed environment.
• Basic understanding of pneumatics is beneficial.
• Computer literacy is required.

Physical Demands:
Must be able to lift up to 75 lbs, bend, climb, reach, and stand for extended periods, as well as perform manual tasks.

Work Environment:
Noisy industrial setting with varying temperatures and potential exposure to grease, oil, and residue typical of this environment.

Join our team at Lincoln Electric! We are proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.