Job Details

Associa Sierra North is currently looking for an Assistant Community Manager to support our Reno, Nevada, branch operations. The Assistant Community Manager opportunity is a training position for future growth to become a Nevada-licensed Community Manager. The Assistant Community Manager will be responsible for assisting with office activities and administrative tasks. Our Assistant Community Managers provide clerical and administrative support to the Community Manager(s). The Assistant Community Manager is the liaison to the Community Manager(s) and homeowners primarily, but will also occasionally interact with vendors, board members, and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office. This is a great role to enter the Association Management industry and provides growth opportunities within our organization.

What do we offer?

Associa offers a competitive benefits package to our full-time employees, including medical, dental, and vision insurance, 401 (k), disability insurance, and support with wellness and development initiatives, and more. We have been designated a Great Place to Work for seven consecutive years, and many of our locations have been awarded as Best and Brightest.

Compensation:

$23.00 hourly rate; direct experience highly considered

Essential Duties and Responsibilities

• Update and file association documents for Community Managers. Arrange for delivery and pick up of documents from storage when necessary.
• Assist in preparing agendas, update management reports, and compile documents and copies for Board meeting packages.
• Assist in preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of the same within the time frames set by state statute or governing documents.
• Update homeowner and association information in C3 and shared files.
• Process and distribute incoming and outgoing mail for the office and the Associations.
• Process print jobs, scanning, and faxing as general office support when needed.
• Assist Community Manager with ARB (Architectural Review Board) application processing and perform on-site community inspections as necessary.
• Assist with issuing key fobs, pool passes, and processing access keys.

• Prepare newsletters, flyers, and other various documents to inform homeowners of maintenance services or projects, activities, meetings, etc.
• Assist the Community Manager in monitoring client delinquency rates and the collections process for the account portfolio.
• Assist the Community Manager with requests for proposals, repair quotes, and insurance notifications.
• Assist the Community Manager with the update of property fact sheets in C3.
• Assist the Community Manager in preparing homeowner CC&R violation letter and communicate results of hearings to homeowners within the time frames set by state statutes or governing documents as needed.
• Assist homeowners with Associa corporate programs (website, portals, etc.), including client enrollment.
• Other duties as assigned.

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
• Knowledge of communities, property, real estate, and homeowners' associations
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level
• Knowledge of conflict resolution techniques at a proficient level
• Professional customer service skills
• Ability to keep workspaces organized and maintained. Alerts the Office Manager of low supplies and assists in supply stocking and distribution.
• Partner with multiple stakeholders, for example, community managers, vendors, peers, and clients.
• Ability to self-motivate, be proactive, detail-oriented, and successfully function as part of a team.
• Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities.
• Knowledge of company policies, procedures, and forms.
• Must be able to work effectively with others in person and in group setting
• Must be able to prioritize, manage time, and meet deadlines.
• Must be able to interpret verbal and/or written instructions at a proficient level.
• Must be able to communicate effectively and professionally on the phone, email, and in person.
• Must be able to operate general office equipment (copier, fax, phone systems, etc.).
• Valid driver's license and reliable vehicle required.

• High School Diploma or GED Required
• Associate's Degree strongly preferred
• At least one year of Customer Service experience is required
• At least one year of Community Association Management or relevant experience is preferred
• Experience with a high call volume is preferred

• Typical office environment.
• Frequent social interaction.