Job Details

Location: Reno, NV
Salary: $30.00 USD Hourly - $35.00 USD Hourly
Description:
The IT Refresh Technician will support enterprise device refresh initiatives and assist in reducing IT ticket backlog by handling refresh-related end-user support tasks. This role is focused exclusively on technology refresh activities and requires hands-on experience with workstation deployments, device replacements, and basic ticket resolution.
Key Responsibilities

• Perform end-user device refreshes, including laptop and desktop replacements
• Set up, configure, and deploy new devices according to standard procedures
• Migrate user data, settings, and applications during refresh events
• Troubleshoot and resolve refresh-related support tickets
• Assist in reducing IT ticket backlog related to device issues and refresh activities
• Work directly with end users to schedule, deploy, and hand off refreshed equipment
• Follow documented SOPs and refresh checklists to ensure consistent deployments
• Update ticketing systems with accurate status notes and completion details
• Support asset tracking, tagging, and inventory updates as required
• Escalate issues outside refresh scope to appropriate support teams

Job Qualifications

• 3-5 + years of hands-on IT support or desktop support experience
• Prior experience participating in device refresh or deployment projects
• Working knowledge of Windows (10/11) and/or macOS environments
• Experience using IT ticketing systems (ServiceNow, Remedy, Jira, etc.)
• Comfortable working through structured, repetitive refresh workflows
• Strong customer service and communication skills
• Ability to manage multiple refresh tasks in a fast-paced environment

Preferred

• Experience with imaging or deployment tools (SCCM, Intune, Autopilot, JAMF, MDT)
• Basic knowledge of data migration tools or processes
• Experience supporting high-volume refresh initiatives
• Exposure to asset management or inventory systems

Work Environment

• Primarily focused on device refresh and ticket backlog support
• Hands-on, end-user facing role
• May involve repetitive tasks and high device volumes
• Minimal escalation beyond refresh-related issues

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Contact:

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