Job Details

About Figure

At Figure, we're on a mission to transform financial services through blockchain, bringing speed, efficiency and savings to both consumers and institutions.

Accomplishing this kind of transformation requires building really big things. And we understand that building big requires a creative, team oriented and supportive environment where everyone can do their absolute best work. The Figure team is comprised of incredibly driven, innovative, collaborative and curious people who love architecting and building from scratch. Everyone at the company is encouraged to be an individual contributor but also a team collaborator.

We value team members who bring an entrepreneurial mindset to every task and will embrace our culture of innovation. Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference.

This is an opportunity to work with a team of proven leaders who have already created billions of dollars in value in the Fintech space. Join us!

About the Role

Figure is looking for an experienced backend Mortgage/HELOC originating professional to join our Operations team. In this role you will own the mortgage and HELOC post close process from beginning to end and work cross functionally internally and externally representing Figure in any document requests. The Post Close Operations Associate will manage all investor inquiries related to recorded deed of trust, note, assignments of mortgage, managing/shipping of trailing documents, as well as processing and recording of Assignments of Mortgage.

Join this innovative team and make a big impact!

What You'll Do

• Provide exceptional customer service to both internal and external customers
• Partner with Customer Operations to ensure a smooth post close mortgage process
• Operate independently to prioritize work based on investor delivery expiration and closing dates
• Be process focused and continuously look for opportunities for improvements and efficiencies
• Review original closing documents to ensure they were properly executed
• Monitor closing packages and/or check credit packages into proprietary system that were received for shipping
• Follow up on, review, and/or request corrections on all trailing documents
• Obtain and submit supporting documentation to clear any recording needs and errors
• Cure exceptions by contacting Settlement agents, Borrowers, and other third party vendors
• Register loans with MERS/DART within required turn times and transfer as appropriate on service release loans
• Monitor, track and process Assignments of Mortgage from our partners.
• Audit files and reporting according to guidelines and, report out recurring issues and trends to management.
• Other Duties as assigned

What We Look For:

• Ability to organize and manage a large pipeline of loans
• Exceptional customer service skills to work with external customers and cross functionally
• Analytical skills and drive to look for process improvements and ways to digitize and automate processes
• Ability to work and thrive in a fast-paced, startup environment with little direction and meet tight deadlines
• Proven ability to provide professional and concise communications with cross functionally and resolve any issues including suspense conditions within response deadlines
• Ability to secure a notary license

Nice To Have:

• Experience residential mortgage lending with Post Closing experience preferred
• In depth knowledge of HELOC loans, FNMA, FHLMC, and private investor products
• Thorough understanding of Federal and State regulations including but not limited to HELOC and Conventional guidelines, RESPA, TILA, HOEPA, and QM.
• Knowledge of State and County recording requirements and needs

Benefits To You

• Competitive salary based on experience and skills
• Firm-wide bonus target
• Competitive stock options package as an early member of the team
• Paid time off and vacation policy
• Comprehensive health, vision, dental insurance
• Company FSA, 401k, commuter benefits
• And much more to come!

For CO, NY, CA, and WA residents, the hourly rate for this position is $21/hr with a competitive performance-based bonus structure. Actual compensation may vary based on individual candidate experience and location.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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