Job Details

SUMMARY

The Director of Housekeeping is responsible for all housekeeping operations and ensuring a clean and safe environment for all guests. The Housekeeping Director will lead, train, and supervise the housekeeping team and ensure all team members follow the proper safety and sanitation standards for guest rooms. The Housekeeping Director will oversee the proper allocation of budget and supplies for the housekeeping department and contribute to the overall satisfaction of hotel guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties and responsibilities include, but are not limited to, the following:

• Directs and coordinates the daily operations of the housekeeping department to ensure guest rooms and other specified areas are cleaned to the pre-determined standards
• Upholds consistent inspections of clean/vacant rooms for cleanliness, supplies, maintenance problems, and guest-room temperature
• Ensures consistent exceptional service and quality of housekeeping while promoting a safe work environment
• Effectively work within department to identify, communicate, and dispatch work orders, guest service items, and guest opportunities
• Conducts inspections of facilities and recommends repairs and upgrades when needed
• Provides input to strategic decisions that affect the functional area of responsibility
• Assures attendance and participation of department safety and community involvement efforts
• Upholds the highest standards of cleanliness, safety, and conduct
• Capable of resolving escalated issues arising from operations and requiring coordination with other departments
• Stays up to date on OSHA and safety standards within Housekeeping department
• Reports any safety hazards, concerns, or incidents to appropriate management
• Discovering and reporting room revenue and occupancy discrepancies
• Coordinate the preventative maintenance and deep cleaning schedule of rooms with applicable teams to include carpet shampooing, cleaning of walls, baseboards etc.
• Monitor and develop Team Member performance to ensure team efficiencies are met in relation to daily inspections and standardized cleaning protocols
• Analyze financial and operating information on an ongoing basis in order to adjust labor, supplies, materials, and other costs to satisfy budgetary guidelines

• Minimum of 21 years of age
• Must be proficient in Microsoft Office Products including Outlook, Word, & Excel
• Champion of Customer Service and building positive team spirit
• Spanish proficiency preferred
• Excellent communication skills both written and oral
• Must possess interpersonal skills to deal effectively with business contacts and employees at all levels of the company
• Possess a strong attention to detail and presentation skills
• Ability to effectively present information and respond to questions from groups of managers, staff, customers, and general public

• Must obtain and maintain appropriate AES card.

• Minimum 3 years Hotel management experience with 2 years housekeeping experience and a 4 year degree in Hospitality Management or related field is required.
• Proficient with LMS, POS, and reservations systems for high transaction volume business required.

• While performing the duties of this job, the team member is constantly standing, kneeling, walking, reaching, twisting, grasping, lifting, listening, using computer, telephone, and speaking.
• Frequently using wrist motion, dexterity, eye-hand coordination, and writing, typing on computer keyboard
• Must be able to lift, push, or pull up to 25 pounds on an occasional basis.

• Work performed indoors, in climate controlled environment. The noise level in the work environment is usually loud. Employee may be exposed to odor and secondhand smoke. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.