Job Details

System One has an exciting opportunity for a Helpdesk Technician I to support a 12 month contract onsite (Bellevue and Everett, WA). Responsibilities Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution Active Directory Account maintenance Managing access to internal and external collaboration spaces PC Lifecycle Management Conference Room Support Inventory Receiving, & Tracking Fulfil software requests Printer management Business travel support Demonstrate and assist with remote access to TerraPower resources Support users at remote sites and Everett Lab Assisting with onboarded as assigned Key Qualifications and Skills Communicate openly and display respect and a desire to foster teamwork. Able to quickly learn and implement new concepts Calm in stressful situations and able to think through those situations to find the best outcome Customer service ability and interpersonal skills Organizational skills Proactive on finding areas within our process that can be improved and making these suggestions to the team Highly adaptable with problem solving Areas for development include Supporting customers and clients both in person and remotely Rapid deployment imaging technologies MDT and SCCM Windows 10 in a domain-managed environment A general understanding of DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them A general understanding of modern Information Security principles and practices Experience with a commercial ticketing system JIRA An understanding of desktop and laptop hardware