Job Details

Company Overview:
Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.

Responsibilities:

The Product Support Specialist is responsible for the day-to-day support of Hamiltons Process Analytics sensor product line, which includes supporting concise and rapid resolution of customer complaints, recommending product improvements, and distributing technical information.

Other Responsibilities:

• Provide first line technical support for field staff and end users on Process Analytic related technical questions.
  • Support Area Sales Managers with correct specification of custom products and custom cables.
  • Involves travel for trainings and to provide support to Area Sales Managers on technical topics.
  • Provide basic, advanced, and hands-on training for new hires, select customers, and as required during team meetings.
• Capture customer interactions within Customer Relationship Management and Quality Tracking tools.
• Interface with Global Tech Support group to provide standardized responses among United States and International sales territories.
• Identify and track systematic product issues while also determining opportunities for product improvements.
• Handle returns, root cause investigation, and work with Global Tech Support team on returns / repairs.
• Identify quality related issues in support of Operations functions for inventory management, logistics, and order processing.
• Aggregation of technical issue variables and summary communication to field team of findings.

• Develop project workflows, investigate and learn novel content, and disseminate results.

  • Assist in the development of application notes, datasheets, technical notes, and white papers.
• Self-motivated to identify knowledge gaps within the team and learn essential skills to fill the gaps.

• Knowledge of process sensor measurements
• Understanding of basic chemistry.
• Must have good verbal and written communication skills as required to interface with other departments and company personnel in a training function.
• Self-driven mindset with desire to learn additional skills to broaden impact of support role for Process Analytics group.
• Ability to periodically travel in support of sales activities for training and lead generation opportunities.

• Bachelors degree in engineering, biochemistry, or a related science field required.
• Minimum of one year (2 years preferred) of hands-on experience with industrial automation, instrumentation, or sensors preferred.
• Experience with pH, Dissolved Oxygen, Conductivity, ORP, or Permittivity preferred.
• Basic electrical experience preferred.

• Anticipated salary range is $55,000 - $75,000/year.
• Diverse portfolio of exciting and innovative design projects.
• Tremendous opportunities for professional growth.
• Commitment to sustainable design.
• Competitive compensation.
• Excellent benefit package includes medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and much more.
• Solid stable company.
• Must pass drug and background screens.
• May be required to wear Personal Protective Equipment (provided by employer).