Job Details

SNC's Military Fellowship Program partners with programs such as SkillBridge and Hiring Our Heroes to provide fellowship opportunities to service members transitioning to the civilian workforce. These fellowships include up to six months of on-the-job industry training for eligible service members. During this time, participants gain valuable work experience in the civilian sector and build professional networks as they prepare for their transition to full-time civilian work.

NOTE: You must be currently serving on active duty to be eligible for this fellowship program. This program is not for veterans who have already separated from the military. As SNC's corporate team, we provide the company and its business areas with strategic direction and business support spanning executive management, finance and accounting, operations, human resources, legal, IT, information security, facilities, marketing, and communications.

Responsibilities:

• Responsible for the setup, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware, software, networking, iPhone, telecommunications (VoIP handsets and systems) and other computer-related technologies and peripherals?
• Provide basic network support ensuring desktop and other networked peripherals full connectivity?
• Perform preventative maintenance and setup for a variety of computer related equipment and locations, including audio-visual conferencing systems and conference rooms?
• Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction?
• Address/resolve IT incidents/service request and/or escalate to the appropriate upper Tier IT teams when necessary; promptly enter / prioritizes/track/ monitor/ update and follow-up/ close all tickets received via the IT Service Desk tracking system, telephone calls and/or SNC personnel walk-ups ?
• Support organizational efforts and maintaining policies and procedures in the IT Department?
• Assist with the creation and maintenance of local site IT systems documentation
  

Must-haves:

• Currently serving as active duty military and be eligible to participate in the DoD SkillBridge program
• Associate's Degree in a related field of study with 2 or more years of relevant experience
• Higher education may substitute for relevant experience
• Relevant experience may be considered in lieu of required education
• Customer/solution ownership, an overall drive for excellence.
• Team focused with the capacity for knowledge sharing
• Written and verbal communication skills with end users
• Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
• Ability to understand user and business needs and translate to technical solutions
• Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals
• Comprehensive troubleshooting skills of industry standard hardware and software products/services
• The ability to obtain and maintain a Secret U.S. Security Clearance is required

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Preferred:

• ITIL Tier II desktop support

• Security+

• Network+

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

IMPORTANT NOTICE:

This position requires the ability to obtain and maintain a Secret U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-U.S. citizens may not be eligible to obtain a security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance eligibility process for industry applicants. Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations and illegal drug use.

Learn more about the background check process for Security Clearances.

SNC is a global leader in aerospace and national security committed to moving the American Dream forward. Were known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nations most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team!

SNC is an Equal Opportunity Employer committed to an environment free of discrimination. Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.