Job Details

Organize, confirm and process guest check-ins/check-outs and adapt for any changes. Secure payment, verifying and adjusting billing as needed. Perform tasks such as answering phones, maintain a cash drawer, operate office equipment. Use computer system to make reservations, check-in and check-out hotel guests, process payments. Maintains current knowledge/familiarity with all hotel services/features and local attractions to respond to guest inquiries. Provide highest level of service by anticipating, listening attentively, and responding promptly to guests needs. Post and balance room charges to guests accounts in order to keep these accounts current and correct at all times. Ensure guest and hotel safety by knowing all safety, security and emergency procedures. Promptly handle guest service requests and guest complaints to meet and exceed guest expectations. Complete cashier and closing reports, counting the bank at the end of each shift securely. Make constant contact with both int...Front Desk, Agent, Skills, Hotel