Job Details

Customer Service Representative

Join our team as a Customer Service Representative, providing expert assistance to business owners in LLC formation and startup consulting. You'll be the first point of contact for business owners, answering questions, and ensuring clients receive the best possible experience. In this position you will talk to business owners to offer custom solutions and business formation support to get their business launched and ready to grow!

What is Inc Authority?

We are a business formation company headquartered in Reno, NV that specializes in helping businesses launch and grow throughout the U.S. We act as a registered agent in all 50 states and consult on business formation services as well as business growth services such as tax planning, business credit, marketing, etc.

Awesome benefits include:

• Pay for this position is $17.00 an Hour + incentive bonuses to reward your success! Typical Customer Support Specialists make about $20/hr.
• Enjoy working 8am-5pm Monday-Friday with weekends off!
• Fun and exciting team-oriented work environment
• Continuous coaching and full support to help you maximize your earning potential
• Opportunities for advancement
• Paid Time Off, 401K Plan, Health & Dental Insurance

Responsibilities

• Advise business owners who inquire about our services guiding them toward customized solutions
• Possess strong knowledge of Inc Authority products and services to identify customer's needs when qualifying them (training provided)
• Demonstrate an aptitude for business startup consultation and customer assistance to increase customer satisfaction
• Communicate effectively and professionally in all forms of communication with both potential customers and internal team members
• Maintain complete and accurate records of all daily activity and customer contact

Essential Functions:

• Excellent Phone Communication Skills
• At least 1 year of experience in a client facing position
• Ability to read and write Spanish proficiently (preferred not required)
• Ability to navigate a CRM System and use a headset
• Basic computer skills such as typing while using Microsoft Office products (Excel, Word, Outlook)
• Career-Minded Professional
• A Passion for Helping Others with a Positive, Can-Do Attitude
• Professional Appearance and Demeanor
• High School Diploma or GED equivalent required

Our Mission Statement:

It is our mission to empower our clients with the tools they will need to succeed in the business world. We bridge the gap between doing business online and face-to-face. Our customer service team is dedicated in providing you with the resources you need to successfully run your business. Your success is our success.

Join a team that supports your growth and success - Apply today!

The ability to pass a criminal background check is a part of our position requirements