Job Details

Grand Sierra Resort reservation agents help people book their stay at the GSR. Reservation agents work a in call center environment for the property and take incoming calls for people inquiring about the GSR. They are friendly and efficient, helping guests find the right accommodations to fit their needs, suggesting different packages or amenities that the facility offers and asking questions to help determine what the client needs. ESSENTIAL DUTIES AND RESPONSIBILITIES - Must be comfortable with phone work and data entry. Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance to provide guest satisfaction. Relay accurate information to guests regarding hours of operation, Hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc. Answer calls and process requests from guests. Make, return and follow-up on calls to maintain proper communications with guests, departmental staf...Reservation Agent, Call Center, Agent, Reservations, Customer Service, Retail