Job Details

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Omega Holdings is a private equity-owned leading distributor of air conditioning and other high demand aftermarket components to a broad range of light-duty and heavy-duty vehicle end markets. Omega has created a unique, market leading platform in the automotive aftermarket with numerous opportunities to apply its repeatable playbook to grow both organically and through acquisition.

We are hiring a IT Support Specialist to support our corporate Information Technology department which works in partnership with our portfolio companies.

With our product portfolio, dedication to quality, entrepreneurial setting, and competitive strength, we are a great place to build a lasting career.

Position Summary:

Reporting to the IT Infrastructure Manager, the IT Support Specialist will provide end user support and deploy hardware/software. This position is onsite and located within the satellite office in Reno, NV. This individual will work with various teams and divisions across the US & Canada to support end users and IT initiatives.

Desired Professional Skills and Experience:

• 3+ years of experience in IT or related projects.
• Experience troubleshooting end user issues.
• Be knowledgeable in setup for enterprise hardware/software.
• Experience with at least one of the below:

Microsoft Office/365

Microsoft Server

• Experience with the following technologies is preferred but not required:

Dynamics 365 Business Central

Hyper-V

• Strong complex problem solving and troubleshooting skills.
• Ability to learn quickly and manage time effectively.
• Proven written and oral communication skills.

Responsibilities:

• Install and configure computer software, hardware, network, and peripheral equipment.
• Troubleshoot and resolve software and hardware issues quickly and efficiently.
• Speaking to users to quickly get to the root of their problem,
• Repair and replace equipment as necessary.
• Create accounts for new users and assist with password or login problems.

Microsoft 365 / Office

Nextiva Phone

Hyper-V

• Provide steps to help internal and external users resolve technical problems.

Three Remote warehouses

Remote Users

• Provide training for end users on new technology and software.
• Assist with on-boarding and off-boarding of users.
• Maintain inventory of all equipment, software, and software licenses.
• Test and evaluate new technologies.
• Create and maintain system documentation.
• Maintain and validate data/system backups.

Education and Experience Requirements:

• Associate degree in Information Systems or Equivalent Certifications.
• Three years of experience in IT

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Motor Vehicle Manufacturing

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