Job Details

Service Technician

Hamilton Medical provides creative solutions such as ultrafast valve technology, on-airway flow sensing, lung function graphics monitoring, pulmonary parameter monitoring, the world's first closed-loop controlled ventilation mode, Adaptive Support Ventilation (ASV), and the systematic evolution of ASV: INTELLiVENT-ASV.

As a Service Technician with Hamilton Medical, you will perform repairs, calibrations, and preventative maintenance of Hamilton Medical ventilation products in a service center environment. This involves providing ongoing expert (both pre- and post-sales) technical support to customers, sales, and clinical staff, reporting problems, performing root cause analysis on instrument failures, providing accurate and timely documentation of all services performed, and more. There is the occasional overnight travel that may be necessary to support large projects.

Essential Functions

• Perform repairs, calibrations, and preventative maintenance of Hamilton Medical ventilation products in a service center environment.
• Provide professional, courteous technical phone support for customers nationwide.
• Work closely with customers, sales teams, and clinical staff to provide ongoing support pre- and post-sale.
• Utilize hand tools and diagnostic equipment, including an oscilloscope, flow analyzer, electrical safety tester, and/or gauges.
• Report problems and perform root cause analysis on instrument failures.
• Provide accurate and timely documentation of service performed.
• Help Service Coordinator track and expedite depot repairs.
• Adhere to quality assurance standards and practices while following good manufacturing practices (GMP).
• Always maintain a safe and orderly work area.
• In very rare cases, overnight travel may be necessary to support large projects.
• Other duties as assigned.

Qualifications

• Basic understanding of ventilation.
• Excellent communications skills, both written and verbal.
• Ability to interface and communicate well with customers.
• Ability to train non-technical personnel on highly technical material.
• Ability and willingness to work in a safety conscious manner.
• Position requires exerting up to 75 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Education/Experience

• Associate degree in electronics, biomedical electronics technology, or certificate from accredited electronics school, or equivalent combination of education and experience.

• Experience working in a service center and/or production environment.
• Experience using an oscilloscope, flow analyzer, electrical safety tester, and/or gauges.
• Previous hospital bio-medical experience or basis understanding of ventilation is preferred.

It is the policy of this organization to provide equal employment opportunities to all qualified applicants.