Job Details

Patient Access Scheduling Specialist - Clinic Scheduler

Schedule: Full Time

Location: Reno, NV 89503

Salary: $20.50 - $24.00 D.O.E

Summary: The Patient Access Scheduling Specialist ensures that patients can obtain appointments for medical care, supportive services, handling incoming calls and arrange transportation when needed. Northern Nevada HOPES is a Federally Qualified Health Center and Patient Centered Medical Home.

Minimum/Preferred Requirements

Due to real and potential conflicts of interest that exist when HOPES Behavioral Health providers render services to their coworkers, it is HOPES policy that HOPES employees may not access HOPES Behavioral Health Services. For the same reason, current Behavioral Health patients/clients cannot be employed by HOPES. Accordingly, you hereby acknowledge and understand that if you are receiving services from a HOPES Behavioral Health provider at the time you are offered and accept employment with HOPES, you have the option of rescinding your acceptance of employment or finding a new behavioral health provider outside of HOPES before starting employment with HOPES.

Minimum Qualifications:

• Bilingual required.
• Proven ability to maintain professional conduct, including appropriate boundaries required.
• Experience with customer services and utilizing busy phones/multi-tasking required.
• Computer literate required
• Experience with EMR scheduling systems or utilization management.
• Prior scheduling experience preferred.
• Prior healthcare experience preferred.

We are a Drug-Free Workplace and utilize E-Verify to confirm work eligibility.

Job Responsibilities/Duties:

Patient Access Scheduling Specialists are integral to the Integrative Healthcare Model at NNHOPES, ensuring that patients are scheduled for services, and that providers and supportive staff team members have manageable and appropriate patient panels. Serving as a vital liaison between patients and services, Patient Access Scheduling Specialists ensure maximum capacity utilization through collaborative work with providers and medical assistants. Through leveraging and analyzing the schedule to find openings for patients and optimize the overall schedule, Patient Service Specialists assist NNHOPES in serving a larger number of patients in receiving health care in an efficient, effective manner while optimizing resource utilization.

Benefits

100% employer-paid health insurance

Life insurance options

3 weeks of PTO in your first year