Job Details

Patient Access Representative (Reno, NV – Onsite Preferred, Remote Possibility)

💵 Pay: $18.24 – $25.63 per hour

📅 Schedule: Monday–Friday (Flexible start times between 6 AM–9 AM PST; 8-hour shifts)

💼 Employment Type: Full-time

🏥 Work Setting: Onsite preferred, remote possibility based on department needs

⏰ Overtime: Opportunities available

Overview

We're seeking organized, detail-oriented Patient Access Representatives to join our growing healthcare team in Reno, NV. In this role, you'll play an important part in ensuring a smooth and positive patient experience by managing registration, scheduling, insurance verification, and financial processing.

This position helps patients access care efficiently while ensuring accurate and complete documentation for reimbursement. Ideal candidates are reliable, compassionate, and motivated to support patients and families throughout their healthcare journey.

Key Responsibilities

• Perform all registration, scheduling, order entry, and reception functions.
• Collect and verify demographic, financial, and insurance information from patients or representatives.
• Explain and obtain admission, clinical, and financial forms and required signatures.
• Verify insurance eligibility, benefits, and payer order sequence.
• Obtain prior authorizations and insurance notifications within required time frames.
• Identify and collect patient financial obligations (co-pays, deductibles, co-insurance, etc.).
• Accurately process charge order entry and maintain documentation standards.
• Support patients by referring them to financial or assistance programs as appropriate.
• Collaborate with patients, providers, and insurance representatives to ensure timely and accurate account processing.
• Deliver outstanding customer service and professionalism during all interactions.

Qualifications

Must Have:

• 6+ months of customer service experience (1+ year preferred).
• Experience with financial processes, billing, or insurance verification.
• High attention to detail and ability to multitask in a fast-paced environment.
• Strong computer and data entry skills.
• Excellent communication and interpersonal abilities.

Preferred:

• Experience using Epic EMR or other medical record systems.
• Prior experience in healthcare, insurance, or revenue cycle operations.

Dress Code (if onsite)

• Business casual attire (no jeans).
• Black pants required; company polo provided.