Job Details

At ALS, we encourage you to dream big.

When you join us, you'll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

About the Position

The priority for this position will be to ensure that client work orders are entered into the system accurately and in a timely manner and that all standards are followed by the staff to ensure client instructions are followed accurately. This position will also assist in the training of the WOE group.

Specific Responsibilities

• Processing and filing a variety of paperwork
• Maintains inventory and orders office supplies
• Maintains close liaison with supervisors and other lab staff to ensure the smooth delivery of our services to clients
• Responsible for proper and timely follow-up of client enquiries or requests
• Ensures that work-order write ups are checked and entered accurately and in a timely manner

• Prepares source data for computer entry by compiling and sorting information and establishing entry priorities
• Enters data and maintains entry requirements by following data program procedures. Reviews output to test for accuracy
• Follow up on "On Hold" work orders
• Assists with editing or creating CPT's as required
• Ensures that ALS Group analytical codes and procedures are being followed
• Maintains communication by referring client inquires to Supervisor or client service personnel
• Provides input on quality improvements to the department
• In consultation with Supervisor, may assist with investigating client enquiries and complaints related to quality issues and suggest proactive actions
• Identifies internal and external problems when they arise
• Communicates with Client Services/Marketing, Quality and V Branch
• Records and files WOE meeting minutes

• Attends WOE peer group meetings.
• Investigates WOE quality and safety incidents and contributes with innovative ideas to improve WOE department quality, safety, and productivity
• Responsible for training and monitoring performance of WOE staff
• Assists with WOE employee performance evaluations
• Assists in keeping WOE staff training records and controlled documents up-to-date

• Maintain a positive work environment through active team participation with a focus on quality customer service and maintaining client confidentiality

• Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality
• Observe established safety regulations and comply with all ALS health and safety policies and procedure
• Other duties as assigned by Manager.

Required Knowledge, Skills & Abilities

• Thorough knowledge of WOE procedures and methods
• Pleasant and professional telephone manner
• Organized, highly motivated and customer focused individual
• Detail oriented individual with a strong commitment to quality and safety
• Ability to work independently and/or as part of a team
• Ability to effectively handle a high volume of work and time critical issues
• Strong interpersonal and leadership skills along with the ability to exercise diplomacy and tact
• Familiarity with Webview and StarLIMS
• Familiarity with ALS Group analytical codes and procedures
• Strong keyboarding skills with an emphasis on accuracy
• Excellent English communication skills both written and verbal
• Excellent computer skills including MS Word, Excel and Outlook.

Required Qualifications

• Minimum 2 years work experience in a commercial minerals' laboratory or minerals sample preparation required
• Minimum 1 year experience working within a data entry capacity required
• Completion of an office administration certificate or diploma preferred
• Background in Chemistry and/or a related field would be an asset.

Physical Demands

• Manual dexterity to perform intricate and/or repetitive tasks
• Wear issued personal protective equipment (PPE) such as dust masks, gloves etc., when required
• Ability to stand for a full shift
• Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities
• Please note that ALS operates 24/7 and will require day, afternoon, and graveyard shift work including weekends.

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

At ALS, you'll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, members of minority groups, and persons living with disabilities.

ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

How to apply
Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.