Job Details

About the Role

We are seeking a friendly, professional, and customer-focused Call Center Representative to handle inbound and/or outbound calls. The ideal candidate has excellent communication skills, a positive attitude, and the ability to solve problems efficiently. This role is essential for providing exceptional customer service and representing the company with professionalism.

Key Responsibilities

• Answer incoming calls promptly and assist customers with questions, concerns, or requests.
• Make outbound calls as needed for follow-ups, reminders, or customer outreach.
• Provide accurate information about products, services, policies, and procedures.
• Document all customer interactions in the CRM or call center software.
• Resolve issues, escalate concerns when necessary, and ensure customer satisfaction.
• Process orders, payments, or account updates as required.
• Follow call scripts and compliance guidelines when applicable.
• Meet performance goals, including call quality, resolution rate, and productivity metrics.
• Participate in training sessions to stay updated on new services or procedures.
• Maintain professionalism and confidentiality at all times.

• High school diploma or equivalent required.
• Previous experience in a call center or customer service role preferred.
• Excellent verbal communication and active listening skills.
• Ability to handle high call volumes with patience and professionalism.
• Strong problem-solving skills and attention to detail.
• Basic computer proficiency, including CRM or call center software.
• Ability to work independently and as part of a team.
• Bilingual skills are a plus (optional).

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