Job Details

Organize, confirm and process guest check-ins/check-outs and adapt for any changes - Secure payment, verifying and adjusting billing as needed - Perform tasks such as answering phones, maintaining cash drawers, operating office equipment - Use computer system to make reservations, check-in and check-out hotel guests, process payments - Maintain current knowledge/familiarity with all hotel services/features and local attractions to respond to guest inquiries. - Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests needs - Post and balance room charges to guests accounts to keep these accounts current and always correct. - Ensure guest and hotel safety by knowing all safety, security and emergency procedures - Promptly handle guest service requests and guest complaints to meet and exceed guest expectations - Complete cashier and closing reports, counting the bank at the end of each shift securely - Make constant contact with both...Front Desk, Agent, Hotel, Skills