Job Details

Community Health Alliance is looking for a Call Center Representative. Join our talented team of Call Center that focus on serving the community and helping those in need by creating healthy outcomes for patients of every income.

We operate six convenient locations throughout Reno and Sparks, providing comprehensive, top-quality medical services, dental and pediatric care, behavioral health, low-cost pharmacies, nourishing food pantries, and more.

Job Description: The Call Center Representative supports the scheduling of patients providing routing of incoming and outgoing calls.

Our Team Members Enjoy Benefits That Include

• Competitive salary: $30,990-38,000
• 100% company paid employee medical insurance and 90% paid vision and dental on the 60th day from date of hire.
• Continuing education benefit available at 24 hours & $500 per year
• Paid Time Off:
  
  • PTO 15 days/year and increased after one years of service; pro-rated based on FTE status
  • 8 paid holidays per year
  
  
• CHA paid pension plan at 5% of earnings after one year of service; no employee match
• Additional 403(b) retirement annuity plan for employee to save; no employer match
• Malpractice coverage through FTCA (Federal Tort Claims Act)
• CHA provides a $10,000 Accidental Death & Dismemberment policy for each benefit-eligible employee at no cost to the employee. This is an employee benefit paid and sponsored by CHA.

Knowledge, Skills And Abilities

• Knowledge of the essential functions of medical and dental clinic
• Knowledge of general office practices and procedures
• Proficiency fluent in English and Spanish both verbal and written
• Knowledge of an electronic medical record system; when applicable
• Skill in operating personal computer utilizing word processing, spreadsheets, databases and e-mail
• Skill in operating various office equipment, such as calculator, copy machine, facsimile machine, postage scale, and telephone system
• Skill in accuracy and attention to detail
• Ability to maintain confidentiality of information, most importantly patient financial and medical/dental information
• Ability to read, write legibly and calculate mathematical figures
• Ability to solve practical problems and deal with a variety of variables
• Ability to exercise good judgment in appraising situations and making decisions
• Ability to work and interact effectively and positively with other staff members to build and to enhance teamwork in the call center and overall CHA organization
• Ability to communicate in a courteous and professional manner
• Ability to appropriately handle difficult individuals
• Ability to understand and respond appropriately, effectively and sensitively to special population groups as defined by race, ethnicity, language, age, sex, etc.
• Excellent ability to hear and speak clearly to converse over telephone and to remain helpful and courteous during conversations
• Ability to see to use computer efficiently and read computer reports and correspondence
• Ability to lift up to 20 pounds on a frequent basis
• Reasonable accommodation will be made for physical limitations on an individual basis

Education and Experience:

High school graduate or GED. One year certificate from a college or technical school or some experience in a call center or customer service environment. Proficient in relevant computer applications, knowledge of customer service principles and practices. Proficiency in both English and Spanish is preferred but not required. Candidates with bilingual skills will have an advantage in communicating with a diverse range of clients and team members.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Hospitals and Health Care