Job Details

Service Manager | Bighorn Plumbing

Location: Carson City, Nevada
Employment type: Full?time
Base salary: $100,000$200,000 per year, plus performance bonuses

Bighorn Plumbing is one of Northern Nevadas fastest?growing service companies, built on reliability, efficiency, and a customer?first mindset. We deliver premium service and unmatched communication and we believe world?class leadership is the key to taking our team to the next level.

What Youll Lead & Inspire

As Bighorns Service Manager, you will be the driving force behind our field operations. You will:

• Lead, mentor, and coach a team of technicians and office staff.
• Maximize professionalism, performance, and customer satisfaction.
• Resolve questions, escalations, and concerns with calm authority and positivity.
• Be highly tech?savvy with software, dispatch tools, digital communication, online platforms, and data tracking.
• Communicate ownerships priorities and direction to both techs and office staff, ensuring full team alignment.
• Optimize scheduling and dispatch for maximum efficiency and customer responsiveness.
• Load, transport, and safely pull a dump trailer and/or excavator when needed to support field operations.
• Support technicians with training and direction, helping them grow technically, personally, and professionally.
• Monitor job quality, van stock, safety standards, and performance metrics to ensure excellence in the field.
• Collaborate with ownership on strategy, staffing, and growth initiatives as we expand across Northern Nevada.

What You Bring to the Team

• Experience in plumbing service management or a related leadership role.
• Highly organized with excellent attention to detail.
• Executes processes as directed and holds the team accountable to the same standards.
• Technologically savvy mindset (software, metrics, mobile tools, CRM, tablets, etc.).
• Competency in loading, transporting, and pulling a dump trailer/excavator safely.
• Strong conflict resolution and problem?solving skills.
• Working knowledge of plumbing systems, codes, and industry best practices.
• Calm, professional, customer?focused communication style.
• Valid drivers license with a clean driving record.

Why Join the Bighorn Family

• Competitive base salary + performance bonuses.
• Company vehicle, phone, iPad, and laptop provided.
• Real opportunities for advancement as we expand our fleet and locations.
• Supportive leadership and technician culture no nights, no weekends, no on?call.
• Benefits package + continuous training and leadership development.