Job Details

Harley-Davidson Technician

The Harley-Davidson Technician is responsible for diagnosing, repairing, and maintaining Harley-Davidson motorcycles to factory standards. This role is revenue-producing and performance-driven. The technician directly impacts customer satisfaction, service profitability, and dealership reputation. Efficiency, accuracy, and pride in workmanship are mandatory.

Key Responsibilities:

• Perform diagnostics, maintenance, and repairs on Harley-Davidson motorcycles
• Accurately document all work performed on repair orders
• Complete work efficiently to maximize flat-rate productivity
• Perform services and repairs to Harley-Davidson factory standards
• Identify additional service needs and communicate them clearly to Service Advisors
• Conduct road tests and quality checks as required
• Maintain a clean, safe, and organized work area
• Use dealership tools, equipment, and diagnostic systems properly
• Follow all safety procedures and dealership policies
• Stay current with Harley-Davidson training and certifications

Performance Expectations (KPIs):

• Flat-rate efficiency and productivity
• Comeback and rework percentage
• Repair order accuracy
• Hours produced vs. hours available
• CSI and customer satisfaction scores

Qualifications:

• Harley-Davidson technician experience preferred
• Valid motorcycle endorsement and driver's license
• Ability to lift motorcycles and work on feet for extended periods
• Strong mechanical aptitude and diagnostic skills
• Ability to work efficiently in a fast-paced environment
• Professional attitude and strong work ethic

What Success Looks Like:

• High productivity with minimal comebacks
• Consistent billed hours and strong efficiency
• Customers trust the quality of your work
• Advisors confidently sell your recommendations
• Service department hits labor and throughput goals