Job Details

Community Health Alliance is looking for full-time Administrative Receptionist/Health Information Technician I. Join our talented team of Health Information Technicians that focus on serving the community and helping those in need by creating healthy outcomes for patients of every income.

We operate six convenient locations throughout Reno and Sparks, providing comprehensive, top-quality medical services, dental and pediatric care, behavioral health, low-cost pharmacies, nourishing food pantries, and more.

Job Description: The Administrative Receptionist/Health Information Technician I is responsible for accurately updating, filing, scanning, and maintaining patient health records in compliance with HIPAA and organizational policy. This role supports the integrity of the Electronic Health Record (EHR) and works collaboratively with clinical and administrative teams to ensure the availability and confidentiality of patient data.

Our team members enjoy benefits that include:

• Competitive salary: $33,210 - $49,815
• 100% company paid employee medical insurance and 90% paid vision and dental on the 60th day from date of hire.
• Continuing education benefit available at 24 hours & $500 per year
• Paid Time Off:
  • PTO 15 days/year and increased after one years of service; pro-rated based on FTE status
  • 8 paid holidays per year
• CHA paid pension plan at 5% of earnings after one year of service; no employee match
• Additional 403(b)retirement annuity plan for employee to save; no employer match
• Malpractice coverage through FTCA (Federal Tort Claims Act)
• CHA provides a $10,000 Accidental Death & Dismemberment policy for each benefit-eligible employee at no cost to the employee. This is an employee benefit paid and sponsored by CHA.

• Knowledge of the essential functions and workflows within a health center setting, including the role of health information in supporting clinical and administrative functions.
• Understanding of records management practices, HIPAA requirements, and standards for documentation, retention, and disclosure of patient health information.
• Working knowledge of EHR systems and related functionalities, including indexing, document scanning, and secure task communication.
• Familiarity with standard office practices, filing systems (alphabetical and numeric), and general clerical procedures.
• Awareness of federal and state healthcare regulations including HIPAA, OSHA, and requirements from accrediting bodies as they pertain to information management.
• Proficient in using office software (e.g., Microsoft Products including Word, Excel, email), EHR platforms, and data entry systems.
• Demonstrated ability to maintain high levels of accuracy in scanning, indexing, and organizing records, ensuring data integrity and reducing errors.
• Ability to manage multiple tasks and priorities efficiently while maintaining accuracy and meeting deadlines.
• Strong interpersonal skills with the ability to deliver courteous, professional, and responsive service to internal teams and external contacts.
• Ability to troubleshoot record discrepancies, locate missing documents, and suggest workflow improvements within scope of role.
• Demonstrated willingness to learn new systems and procedures, adapt to changes in technology, and seek efficiencies.
• Ability to maintain and protect sensitive information in compliance with HIPAA and company policy.
• Ability to communicate clearly and respectfully in person, by phone, and in writing, with diverse individuals and teams.
• Ability to contribute positively to team goals, foster supportive working relationships, and collaborate across departments.
  • Ability to sit and use a computer for prolonged periods
  • Ability to bend, lift up to 20 pounds, reach overhead, and push/pull carts
  • Visual acuity sufficient to read detailed documents and use EHR systems
  • Auditory ability sufficient to converse by telephone
• Ability to understand and respond appropriately to individuals from diverse backgrounds, including age, ethnicity, language, sexual orientation, and socio-economic status.

• High School Diploma or GED equivalent required
• Prior experience in a healthcare, records, or administrative setting preferred
• Experience working with electronic health records (EHRs) desirable
• Proficient with MS Office Suite (Word, Excel, Outlook, e.g.)
• Ability to use scanning equipment, database systems, and EHR platforms
• Strong attention to detail and organizational skills
• High level of confidentiality and professionalism
• Excellent verbal and written communication skills
• Able to work independently and within a team