Job Details

Claims Assistant - Nevada

Department: Claims Administration & Adjusting

Employment Type: Permanent - Full Time

Location: Reno, NV

Reporting To: Margaret Malzahn

Compensation: $16.83 - $19.71 / hour

Description

Our Story

Imagine being part of a team that's not just shaping the future but actively driving it. At Davies North America, we're at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

Davies is seeking a detail-oriented and proactive Claims Assistant to support the handling of Property & Casualty claims. This role plays a critical part in ensuring claims are processed accurately, efficiently, and in compliance with regulatory and client requirements. The Claims Assistant works closely with Claims Adjusters, clients, and external partners to support the full lifecycle of a claim.

Candidates must be able to report in-office at Reno, NV location to be considered for this role.

Key Responsibilities

• Provide administrative and technical support to Claims Adjusters on assigned caseloads
• Assist with claim setup, documentation, and file maintenance
• Review, process, and upload incoming claim correspondence, medical records, and legal documents
• Monitor claim diaries and follow up on outstanding items to ensure timely resolution
• Coordinate communications with insureds, claimants, attorneys, vendors, and internal teams
• Support litigation files by tracking deadlines, hearings, and legal documentation
• Prepare routine reports, letters, and claim summaries as needed
• Ensure compliance with company policies, client guidelines, and state regulatory requirements
• Maintain accurate, organized electronic claim files
• Adhere to Information Security Management System (ISMS) policies and procedures
• Perform additional duties as assigned

Skills, knowledge & expertise

• High school diploma or equivalent required; college coursework or degree preferred
• 1-3 years of claims, insurance, or administrative experience preferred
• Nevada residency required
• Nevada insurance license a plus, but not required
• Prior experience in claims administration or insurance support preferred
• Working knowledge of Property & Casualty claims processes
• Strong organizational skills with high attention to detail
• Ability to manage multiple priorities and meet time-sensitive deadlines
• Proficiency in claims systems and standard office software (e.g., MS Office)
• Strong written and verbal communication skills
• Ability to work independently while collaborating effectively with a team
• Professional discretion when handling confidential and sensitive information
• Willingness to learn and adapt to evolving systems and processes

Benefits

Benefits

At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to ensure your health and that of your family.
• A 401k plan with employer matching to help you build a secure financial future.
• Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.
• Paid holidays.
• Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.

Diversity and Inclusion

Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

Compensation Transparency:
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.