Job Details

At Ford, we are committed to building a better world and transforming the way people move. Join us to be part of something bigger, where your contributions make a real impact.

The Ford Motor Credit Company team plays a vital role in getting individuals behind the wheels of top-quality Ford and Lincoln vehicles. By collaborating closely with dealerships, we deliver financial solutions, personalized service, and professional expertise to a vast network of dealers and customers globally.

Position Overview:

• This role is situated within American Road Services Company, the insurance claims division of Ford Motor Credit Company, and is essential for supporting our dealer network and operational success.

• We are on the lookout for a dedicated Catastrophe Claims Adjuster and Field Service Manager to join our dynamic team. This is a field-intensive position that involves representing Ford Motor Company across various sectors including dealerships, assembly plants, and distribution centers.

• As a Catastrophe Claims Adjuster & Field Service Manager, you will be tasked with managing intricate physical damage claims while responding to unexpected catastrophic events—anticipating significant travel commitments.

Your Responsibilities:

• Efficiently manage complex insurance claims within a designated area, scheduling vehicle inspections while traveling extensively throughout your territory.

• Conduct in-depth coverage investigations, analyzing incidents of fire, theft, and false pretense for floor-planned units.

• Utilize computerized estimating systems (e.g., Mitchell Connect) to accurately prepare damage estimates and determine repair costs.

• Lead investigations related to subrogation, salvage disposal, and fraudulent claims.

• Implement loss prevention assessments and engage in dealer training activities.

• Be prepared to remain on-call for catastrophic losses, with travel demands that may reach 50-70%, particularly during storm season from March to August.

Qualifications:

• A Bachelor's degree or an equivalent combination of education and relevant experience.

• High School Diploma or GED is required.

• Minimum of two years of experience in claims adjusting and estimating.

• At least one year of proficiency with computerized estimating systems (e.g., Mitchell Connect or CCC One) along with a strong understanding of vehicle repair processes.

• One year of experience using Microsoft Office and possessing advanced computer skills.

• Active Adjuster license in your home state or the ability to obtain one within the first 90 days.

• Willingness to travel overnight 50-70% of the time, including extended trips during catastrophic events.

If you believe your skills and experiences can contribute positively to Ford Motor Company, we encourage you to apply!

As a global leader, we offer a diverse range of career paths: whether you dream of global opportunities or prefer to stay close to home, you can shape your desired future with us. Flexibility, benefits, and a commitment to work-life balance are all part of the Ford experience, including:

• Comprehensive medical, dental, vision, and prescription coverage from day one.

• Flexible family care days, paid parental leave, and other supportive programs for new parents.

• Family building benefits encompassing adoption and fertility assistance.

• Employee discounts on vehicle purchases and options for management leases.

• Tuition assistance to encourage continued learning.

• Active employee resource groups focusing on community and support.

• Paid time off for community service initiatives.

• A generous holiday schedule, including a week off between Christmas and New Year's Day.

• Additional vacation time options available for purchase.

This position falls within salary grades SG5-SG6.

Visa sponsorship is not offered for this role. Applicants must be legally authorized to work in the United States, and eligibility verification will occur upon hire.

We are proud to be an Equal Opportunity Employer. All qualified candidates will be considered for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, or protected veteran status. If you require accommodation during the application process due to a disability, please reach out for assistance.