Job Details

Job Overview

We are hiring motivated, people-focused professionals to join our growing remote team. In this role, you will assist individuals and families who have requested information about benefit programs, guiding them through available options via virtual meetings and online tools.

This position is ideal for individuals who value clear communication, consistency, and delivering a professional, positive experience while working from home.

About the Organization

Our organization has supported working professionals and union-affiliated members across North America for over six decades. We partner with thousands of unions, associations, and professional groups to provide long-term benefit solutions when traditional employer benefits change, reduce, or end due to retirement or career transitions.

Built on integrity, transparency, and financial stability, we prioritize training, advancement, and leadership developmentsupporting team members in building sustainable, long-term careers.

Key Responsibilities

Communicate with individuals who have requested additional information

Schedule and conduct virtual meetings and online presentations

Clearly explain program options using video conferencing platforms

Assist with digital applications and required documentation

Accurately enter and maintain records in internal systems

Follow quality assurance and compliance standards

Participate in ongoing training, coaching, and leadership development

Compensation & Benefits

Weekly compensation with performance-based bonuses

Fully remote, work-from-home position

Flexible scheduling options

Residual income opportunities

Comprehensive health benefits

One-on-one onboarding and ongoing mentorship

Eligibility for annual performance-based incentive and travel programs

Supportive, growth-oriented team environment

Qualifications

Strong verbal and written communication skills

Excellent organizational and time-management abilities

Self-motivated and dependable

Must be at least 18 years of age

High school diploma or equivalent required (post-secondary education considered an asset)

Previous experience in customer service, sales, retail, or call centers is beneficial but not required