Job Details

MSC Industrial Supply - - Responsibilities: Answers inbound sales and service customer calls and emails to process orders, troubleshoot issues, complete returns, collaborate with vendors to source products, make product recommendations and provide general web support with a focus on increasing sales through upselling.; Interacts with Field Sales Associates to promote MSC's sales related solutions, account retention and revenue generation strategies.; Takes ownership with difficult customer service issues while resolving in a timely manner.; Conducts extensive follow-up through the utilization of a ticket management system to ensure accuracy and timely resolution to customer inquiries.; Drives the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.