Job Details

Responsibilities:

• Answer incoming calls with a friendly, professional and pleasant disposition
• Be knowledgeable and courteous while assisting customers and transferring calls to appropriate associates or areas for further assistance
• Assist in general office duties that include mail service, sorting and opening mail to deliver to appropriate individual/department, updating phone lists and assisting other office positions as needed
• Create daily online schedules
• Assist associates in making signs
• Order supplies and keep stocked at all times, while also tracking expense categories and receipts
• Build University Prep folders, and finalize flights and travel schedules
• Write sales training plans, and build sales binders
• Assist with entering Paid Time Off (PTO), assisting associates with managing PTO, timekeeping and schedule-writing support
• Assist in various projects for members of the Leadership team as needed
• Various data entry tasks for sales leader team
• Backup for Special Orders
• Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth
• Ability to read, write and comprehend simple instructions, short correspondence, and memos
• Demonstrate multitasking, organization, attention to detail, and problem solving skills
• Experience in Google programs, such as Drive, Chrome, Docs, and Sheets
• Excellent written and verbal communication skills
• Ability to complete basic mathematical equations

Requirements:

Customer Service

• Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”

Culture

• Approach daily tasks, projects and follow-up communication with energy and sense of urgency
• Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
• Show respect and appreciation for others and Scheels
• Arrive to work and meetings 10 minutes early

Servant Leadership

• Genuine interest and action in helping others before yourself, regardless of recognition or reward

Teach-ability

• Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
• Ability to adapt to a changing work environment
• Ability to apply concepts of basic math, grammar, punctuation and spelling

Dress Code

• Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners

Efficiency

• Demonstrate pride and ownership of their work while meeting expected deadlines

Education & Experience: Ideal candidates will have Associates Degree (AA/AS) or equivalent from two-year College or
technical school; or six months to one year related experience and/or training; or equivalent
combination of education and experience.

Physical Requirements/Lifting Requirements:

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.

Sedentary work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Roles are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.