Job Details

Community Health Alliance is looking for Dental Front Office Representative/Dental Sterilization Technician. Join our talented team of Dental that focus on serving the community and helping those in need by creating healthy outcomes for patients of every income.

We operate six convenient locations throughout Reno and Sparks, providing comprehensive, top-quality medical services, dental and pediatric care, behavioral health, low-cost pharmacies, nourishing food pantries, and more.

Job Description: The Dental Front Office Representative/Dental Sterilization Technician manages front desk dental functions of the dental clinic working in partnership with the provider staff to ensure smooth operation at the individual clinic level; is responsible for assisting the Dental Supervisor with the day-to-day business operation and facility maintenance to include administrative functions, billing, purchasing, customer service and quality management. Provides sterilization of dental instruments and trays. Sets up clean trays.

Our team members enjoy benefits that include:

• Competitive salary: $ 30,990- $46,485
• 100% company paid employee medical insurance and 90% paid vision and dental on the 60th day from date of hire.
• Continuing education benefit available at 24 hours & $500 per year
• Paid Time Off:
  • PTO 1 days/year and increased after one years of service: pro-rated based on FTE status
  • 8 paid holidays per year
• CHA paid pension plan at 5% of earnings after one year of service; no employee match
• Additional 403(b)retirement annuity plan for employee to save; no employer match
• Malpractice coverage through FTCA (Federal Tort Claims Act)
• CHA provides a $10,000 Accidental Death & Dismemberment policy for each benefit-eligible employee at no cost to the employee. This is an employee benefit paid and sponsored by CHA.

Knowledge, Skills and Abilities:

1. Knowledge of essential functions in a core dental office
2. Knowledge of general office practices and procedures
3. Computer skills including ECW (or other patient communication programs if needed)
4. Knowledge of ADA, CDT and ICD-10-CM coding
5. Knowledge of dental insurance protocols
6. Knowledge of dental operational & electronic records systems; ability to apply knowledge in system development, maintenance and training situations
7. Skill in operating personal computer utilizing word processing, spreadsheets, databases and email
8. Skill in operating various office equipment, such as copy machine, facsimile machine, and telephone system
9. Keen understanding of scheduling and financial systems in order to support the practice
10. Knowledge of HIPPA and ensures patient confidentiality
11. Skill in accuracy and attention to detail
12. Ability to follow directives as set forth by supervisor and management
13. Ability to work with others
14. Ability to maintain confidentiality of information, most importantly patient financial and dental information
15. Ability to read and write legibly and calculate mathematical figures
16. Ability to solve practical problems and deal with a variety of variables
17. Ability to provide exemplary customer service for both internal and external customers.
18. Ability to exercise good judgment in appraising situations and making decisions
19. Ability to work and interact effectively and positively with other staff members to build and to enhance teamwork in the clinics and overall CHA organization
20. Ability to communicate in a courteous and professional manner
21. Ability to understand and respond appropriately, effectively and sensitively to special population groups as defined by race, ethnicity, language, age, sex, etc.
22. Ability to hear and speak to converse over telephone
23. Ability to see to use computer efficiently and read computer reports and correspondence
24. Ability to lift up to 20 pounds on a frequent basis
25. Repetitive work with hands.
26. Standing for extended periods of time (up to 2-3 hours) at a time.
27. Working in isolated areas for a long period of time.
28. Participates in community functions that represent CHA.
29. Reasonable accommodation will be made for physical limitations on an individual basis
30. Ability to maintain a Drivers License and to perform courier duties, as needed
31. Ability to travel distances for multiple days when applicable
32. Ability to manage multiple assignments/projects; meet appropriate time-frames
33. Ability to read, write, and speak Spanish fluently
34. Knowledge of OSHA standards for cleaning and sterilization procedures within a dental clinic.
35. Knowledge of dental instruments, names and usage.
36. Knowledge of OSHA safety standards for handling contaminated instruments, set up of sterile fields, and sterile trays.
37. Ability to set up a variety of sterile trays based on provider preference and procedure.
38. Ability to work independently without immediate supervision.

Education and Experience: High School Diploma or technical school is required plus at least 2 years related experience and training in a dental or medical front/back office; or equivalent combination of education and experience, current OSHA training. Experience in dental front desk procedures and dental sterilization is preferred.

Proficiency in both English and Spanish is preferred but not required. Candidates with bilingual skills will have an advantage in communicating with a diverse range of clients and team members.