Job Details

Collector

Responsible for providing customer service to all route service locations. The collector is responsible for the installation, and collection of all company assets to and from all assigned route locations. Collectors are responsible for the safety and security of all company assets to and from various route locations and the company vault. Follows all operating procedures, safety regulations and policies and procedures.

In addition to collector duties, the collector will assist with training newly hired team members while in the field, office, and warehouse. Provide regular feedback to department leadership regarding any deficiencies found while on the route.

Essential functions and responsibilities include:

• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
• Acclimate new hires to the business, culture, and guest service expectations of the company.
• Assist management with training of newly hired team members.
• Observe new hires performing job duties and issue feedback to correct performing not meeting company expectations and provide positive feedback for success.
• Report back daily to department leadership on how new hires are performing.
• Provide safety and security of all assets collected from route service locations.
• Collect all assets from gaming device within the service locations.
• Responsible for the count and documentation of all currency and wagering devices in non-restricted locations in route collections.
• Maintain quality and serviceability of currency/ticket counting and printing devices.
• Must have ability to accurately and efficiently count revenue shares to distribute to route service locations.
• Ability to maintain documented revenue shares for vault balancing.
• Working knowledge of route service fees due to route service provider or locations.
• Needs to have a working knowledge of currency/ticket counting machines.
• Accurately and efficiently complete all necessary revenue generated paperwork for route partner locations.
• Correctly and efficiently print and read all reports required for all route serviced locations.
• Safely document and deliver security sealed bags collected within Golden Route Operations locations and deliver to the vault for processing.
• Must be able to follow and maintain all dual control key policies and procedures.
• Inspect vehicle prior to departure from Golden Route Operations property to document any defects.

Qualifications include:

• Experience conducting on the job training preferred.
• Ability to communicate need for job performance improvement to others in a construct and non-demeaning manner.
• Ability to effectively, objectively communicate to upper management.
• Able to communicate effectively with team members, guests, location owners/managers and supervisors.
• Familiar with and knowledgeable of the area road system.
• Comfortable driving during various driving conditions and traffic patterns, including rush hour.
• Proven experience providing high level of guest service.
• Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense reasoning to variety of situations.
• Able to successfully work independently.
• Must be at least 21 years of age.
• High school diploma or equivalent.
• Ability to functionally communicate occupational-based English, both written and verbal.
• Obtain and maintain all work cards as required by the company.
• Verify right to work in the United States.

Ability to carry weapon, duty belt, magazines w./ammunition, handcuffs, pepper spray if team member can achieve compliance and gaming requirements (optional).

Work cards include:

• NV Gaming
• Valid NV Drivers' License
• 10 Year DMV History Report

Physical requirements include:

• Frequently lift and/or carry up to 50 lbs. at floor, knee, waist, and/or chest levels
• Frequently bend, reach, twist, climb, squat, kneel, stand, and walk.
• Frequently sitting and driving.
• Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity.

Work environment potential conditions include:

• Indoor and outdoor
• Smoky and noisy
• Extreme hot and cold temperatures, including humidity.
• Driving and/or riding in vehicle