Job Details

RoleSenior Technical Product Manager, Customer TechnologyTeamCustomer TechnologyScopeIndividual Contributor, P4Years of Experience6+LocationReno, NV / Hybrid (Additional details below)OverviewCustomers are central to Patagonia. Engaging customers via innovative technology solutions around our responsible products and activism are key to our mission. As Senior Technical Product Manager, you will spearhead global DTC and B2B cross‑team solutions that enable our strategic objectives, including a global CRM solution. You will shape user‑centric, outcome driven strategy, manage product roadmaps, write requirements, conduct business analysis, and align technical and stakeholder priorities across Sales, Circularity, Technology and additional company stakeholders. We seek candidates who are comfortable with ambiguity and rapidly changing environments while passionate about our mission and building effective and delightful products.What You'll DoSet User Centric Vision & Roadmaps: Lead creation, prioritization, and execution of integrated product roadmaps and strategies, aligning cross‑functional partners against Patagonia's strategic, Technology, and Customer goals and milestones. Champion a user‑centric approach by deeply understanding and empathizing with users through quantitative and qualitative research and analysis.Deliver Outcomes: Roll up your sleeves and do what it takes to reach the right outcomes the right way. Drive collaborative agile planning / development / testing, deliver complex technology solutions to business outcomes, resolve dependencies and risks, create and manage technical product requirements and specifications, manage integrations, and enable creativity and innovation.Measure & Influence: Gather, analyze, and translate qualitative and quantitative data to develop actionable insights, compelling business cases, and cross‑team KPIs for continuous monitoring and improvement of product performance and user experience.Relationships & Trust: Foster strong, transparent, trust‑based relationships with cross‑functional and regional stakeholders, building an empathetic and engaged environment.Technical Expertise: Leverage deep technical and industry expertise to champion innovation, quality, and impact, ensuring all product and technology solutions support both business objectives and Patagonia's environmental mission. Stay informed on industry trends and emerging technologies to anticipate industry shifts. Growth mindset and continuous learning are key.Who You AreStrategic & Driven: Outcome‑oriented big picture thinker and executor, able to translate complex visions into actionable plans then do what it takes to drive tangible business and mission outcomes.Curious & Self‑Aware: Proactively seeks root cause insights by asking thoughtful questions and conducting research and analysis. Continuous growth mindset.Collaborative: Passionate and heart‑led leader even without direct authority fostering strong global relationships and teamwork through a positive attitude, humility, and clear, empathetic communication.Technical: Brings strong technical expertise in CRM (e.g., CE), customer data, and other customer‑facing technology solutions to effectively partner with cross‑functional teams, including engineering.Adaptive: Adapts quickly and thrives in ambiguity and rapidly changing environments. Masterful at turning incomplete or even conflicting inputs and priorities into solid plans and outcomes in an iterative manner.Purpose‑Driven: Champions internal / external users and environmental / social responsibility by developing high‑quality, impactful products and technology experiences.Experience You BringBachelor's degree in Computer Science, Engineering, Business, or a related field6+ years of technical product management experience in consumer product or retail, including at least 2 years in a senior role with proven success in end‑to‑end lifecycle of customer technology solutions.Extensive collaboration with cross‑functional teams, managing product roadmaps, stakeholder alignment, and deliveries across multiple products or platforms.Familiarity with technical architecture, APIs, and integration with corporate systems including ERP and CRM (e.g., Salesforce Service Cloud or Dynamics 365 Customer Engagement).Demonstrated analytical skills and a consistent record of data‑driven decision‑making.Expertise in both foundational (e.g., CRM, CDP) and emerging (e.g., GenAI, AR) customer technologies.Experience with digital transformation initiatives and user experience.Strong written and verbal communication skills.Preferred QualificationsExperience with ModelDriven Apps, Canvas Apps, or Power Pages (e.g., functional/requirements)Familiarity with Power Automate workflows and business rulesExperience supporting integrations between CRM and other enterprise systemsMicrosoft certifications in Dynamics 365 CE (Customer Service) and Power PlatformExperience with Azure DevOps (or similar) for backlog and requirement managementProficiency with SQL and data analyticsFamiliarity with API and AI agent design and integrationExperience working with lean and geographically distributed teams in agile fashionBenefitsPatagonia offers a comprehensive benefits package, including medical, dental, vision, retirement and leave of absence plans. Benefit plans may vary slightly depending on the nature of your employment.Workplace LocationThis position is Hybrid, with a standard schedule of Tuesday – Thursday on‑site at either our Reno, NV or Ventura, CA offices, and flexibility to work remote on other days. Occasional additional office visits may be required for team events or critical meetings. Our Reno, NV Distribution and Service Center is the preferred location for this role; however, requests to work from our Headquarters in Ventura, CA will be evaluated. Remote employment will not be considered for this role.Employee ConductIt is the responsibility of every employee to contribute to a positive, inclusive work environment through cooperative and professional interactions with co‑workers, customers and vendors.Equal Employment OpportunityAll qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.#J-18808-Ljbffr