Job Details

A company is looking for a Technical Support Engineer to serve as a bridge between customer support and product development teams.Key ResponsibilitiesHandle escalated technical support cases requiring deep product knowledge and advanced troubleshootingDevelop custom scripts and tools for issue diagnosis and automation of troubleshooting processesParticipate in product development cycles, providing implementation guidance and contributing fixes for customer-impacting issuesRequired Qualifications5+ years of experience in technical support or software engineering, preferably in the SaaS industryProficiency in at least one programming language (e.g., JavaScript, Python, Java, C#)Strong understanding of databases, SQL, API design, and cloud infrastructure (AWS, Azure, GCP)Experience with software development methodologies and version control (Git)Understanding of networking concepts and security principles