Job Details

A company is looking for a Social Media Customer Care Supervisor, Remote.Key ResponsibilitiesOversee daily operations and performance of the social customer care teamTrack and analyze team performance metrics and provide actionable feedbackDeliver training sessions and create training materials for team membersRequired QualificationsHigh school diploma or equivalent requiredMinimum of 2 years of experience in a customer service role, preferably in a social media environmentStrong leadership and team management abilitiesProficient in social media platforms such as Facebook, Twitter, Instagram, and LinkedInFamiliarity with customer service tools and software