Job Details

A company is looking for a Client Relations Manager to serve as the primary point of contact for organizational clients, ensuring successful delivery of Employee Assistance Program (EAP) services.Key ResponsibilitiesAct as the primary liaison between the organization and assigned EAP client accountsConduct regular check-ins and strategy meetings to understand client needs and ensure satisfaction with EAP servicesAnalyze utilization data to identify trends and recommend strategies to improve employee engagement and program impactRequired QualificationsBachelor's or master's degree in business, Human Resources, Social Work, Psychology, or a related field3+ years of experience in account management, client services, or a related role, ideally within an EAP, health and wellness, or human services industryStrong interpersonal and relationship-building skillsProficiency in project management and multitaskingFamiliarity with mental health, wellness, and organizational behavior concepts is a plus