Job Details

A company is looking for a Workload Allocation Coordinator to support contact center operations.Key ResponsibilitiesManage and improve the workload allocation and tracking process for contact center operationsSupport workload forecasting and real-time allocation across supported contact centersMonitor operational metrics and develop reports to improve resource utilizationRequired QualificationsBachelor's degreeMinimum 3 years of experience in operations, workforce coordination, or workload managementExperience in collecting and analyzing operational data for decision-makingProficiency in Microsoft Office Suite, especially Excel and PowerPointU.S. citizenship required