Job Details

divh2Observer/h2pCasino Fandango - Carson City, NV 89701/ph3Overview/h3pLevel: Experienced Position Type: Full Time Job Shift: Any Category: Other/ph3Description/h3pstrongJob Description: Surveillance Observer/strong/ppAs a Surveillance Observer, you serve as an independent oversight representative for both management and guests, ensuring the integrity, security, and regulatory compliance of all casino operations. You will monitor gaming activities, the casino floor, cage operations, food and beverage outlets, and all surveillance camera systems covering exterior areas and back-of-house operations. You will document daily activities, incidents, policy violations, and suspicious behavior, and promptly report findings to Surveillance Management. In this role, you will help safeguard company assets, protect guests and team members, and ensure compliance with all applicable gaming regulations, company policies, and internal controls./ppstrongEssential Duties and Responsibilities:/strong/pulliProtect the companys assets, reputation, and best interests at all times./liliContinuously monitor gaming operations, casino floor activity, cage transactions, food and beverage outlets, and all designated surveillance areas./liliReview recorded and live surveillance footage to investigate incidents, disputes, suspicious activities, and other matters as assigned./liliDetect, document, and report violations of company policies, internal controls, and applicable gaming regulations./liliExercise sound judgment and maintain strict confidentiality when handling sensitive information and investigations./liliWork independently with minimal supervision while maintaining accuracy and professionalism./liliMaintain exceptional attention to detail and observational skills in a fast-paced environment./liliPrepare accurate, thorough, and timely written reports and logs for Surveillance Management./liliCommunicate observations, concerns, violations, and operational issues promptly to the appropriate manager./liliRemain flexible and perform additional duties or special assignments as operational needs require./liliMaintain a thorough understanding of all applicable company policies, departmental procedures, internal controls, and gaming regulations./liliFoster open and effective communication with management and other departments./liliMaintain a positive, professional demeanor in all interactions with guests, team members, regulatory agencies, and vendors./liliPerform all duties in compliance with federal, state, local, and tribal gaming laws and regulations./liliPerform other duties as assigned./li/ulh3Qualifications/h3pstrongQualifications/strong/ppstrongEducation and Experience:/strong/pulliMust be at least 21 years of age./liliHigh school diploma or GED required./liliPrevious experience operating digital surveillance systems is preferred./liliBasic knowledge of gaming rules, regulations, and common cheating methods is required./liliWorking knowledge of table games, slot operations, and casino procedures is preferred./li/ulpstrongKnowledge, Skills, and Abilities:/strong/pulliAbility to recognize unusual behavior, suspicious activity, and abnormal body language./liliAbility to remain calm, focused, and professional in high-pressure situations./liliAbility to interact effectively with team members, management, regulatory agencies, and law enforcement, when necessary./liliStrong computer proficiency, including data entry and report writing./liliExcellent verbal and written communication skills./liliAbility to maintain strict confidentiality and exercise sound judgment at all times./liliMust be able to work independently with minimal supervision./liliFlexibility to work all shifts, including nights, weekends, holidays, and mandatory overtime, as business needs require./liliMust maintain professional boundaries and comply with all departmental confidentiality and conflict-of-interest policies./liliTo preserve operational integrity, employees assigned to Surveillance must adhere to all departmental access and anonymity requirements./li/ulpstrongWork Environment and Physical Requirements:/strong/pulliMust be able to work in an environment that may include exposure to secondhand smoke, high noise levels, bright lights, and dust./liliMust be able to sit, stand, and remain attentive for extended periods while monitoring surveillance systems./liliMust possess visual acuity sufficient to identify details on multiple monitors simultaneously./li/ulpstrongLicenses and Certifications:/strong/pulliMust be able to obtain and maintain all required gaming licenses, registrations, and work cards, including:/liulliGaming Registration/li/ul/ulpstrongEquipment and Software Used:/strong/pulliComputer systems and peripherals/liliVideo and audio surveillance systems/liliPaycom/liliMicrosoft Office/liliAvigilon Control Center/liliDigital Watchdog surveillance systems and software/liliBosch camera controllers/liliMotorola Solutions two-way radios/li/ulpThis position is subject to all applicable gaming laws, regulations, internal controls, and company policies. Continued employment is contingent upon maintaining all required licenses and certifications./p/div