Job Details

About the RoleOpportunity for ASE-Certified Auto TechniciansHours: Mid-ShiftLocation: Work from Home – Nevada residents | Initial on-site training – Saginaw, MichiganAre you ready to shift gears from the physically demanding environment of a service garage and leverage your extensive auto tech experience in a work-from-home role at Morley?Support a domestic OEM brand by joining our award-winning group of more than 200 ASE-Certified Technical Automotive Consultants.Be the first line of defense in solving new and challenging vehicle repair issues.Why ApplyEnjoy a more balanced lifestyle working Monday through Friday from the convenience of your home. No daily commute, less stress, more time for you.Receive a steady paycheck and excellent benefits including medical, dental, vision and life insurance; 401(k) with match; paid time off; paid holidays; and more.What to ExpectUtilize your technical experience and listening skills to assist field service techs through inbound and outbound phone, chat and email.You'll specialize in automotive EV, engine, electrical, drivetrain or infotainment systems, providing expert help on domestic vehicle repairs.Your journey starts with an initial training program in Saginaw, Michigan, designed to equip you with the skills needed to effectively support field techs from your home office.Benefit from continuous support and resources including access to the latest technical data and repair strategies, with guidance from fellow consultants and approachable leaders.Seize opportunities for professional growth and advancement within our team, enhancing your career trajectory in the automotive industry.Skills for SuccessRequired SkillsStrong understanding of automotive engine, electrical, drivetrain and/or infotainment systemsAble to use electronic service manualsEligibility RequirementsHigh school diploma or equivalentFive or more years of recent experience as a mechanic in a full-service shopTwo ASE certifications (or you can get them within six months of hire with reimbursement from Morley)Valid driver's licenseOne or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)Able to work shifts during these hours: Monday – Friday, 8 a.m. – 5 p.m. Pacific time / 9 a.m. – 6 p.m. Mountain time (11 a.m. – 8 p.m. Eastern time). No weekends! Must be able to stick to the schedule reliably, as some queues are time sensitive.Nice to HaveElectric vehicle (EV) experienceMicrosoft Office experienceTyping skillsRemote Work RequirementsNevada residentSecluded and distraction-free work environmentRequired internet setup: high-speed internet delivered through a wired provider (cable or fiber). Computer must be physically connected to your modem/router using an Ethernet cable. Wireless, 5G and satellite connections are not supported.Why Join Our Morley FamilyAt Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.Health & Wellness BenefitsMedical and prescription coverageDental and vision insurancePaid time offAssociate wellness program with rewards for annual checkupsPrograms to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)Financial Benefits401(k) with matchFlexible spending account (FSA)Life insuranceCompany-paid short- and long-term disability insuranceBenefits to Make Your Life Easier24/7 online access to doctors through Teladoc24/7 nurse help deskPatient advocacy with free 24/7 support for benefit questions and claimsGuidance for family, financial and estate planning (including wills)Equal Opportunity EmployerWe are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact our Talent Acquisition team.Thank you for your interest in Morley.J-18808-Ljbffr