Job Details

POSITION SUMMARY

The Banquet Captain acts as the direct supervisor and operational lead for catering events, ensuring seamless execution from setup to break down. They oversee service staff, coordinate with kitchen, Food and Beverage Manager and Events Specialist, manage event timelines (BEOs), and ensure high quality guest service, directly affecting guest satisfaction and event success.

EDUCATION / EXPERIENCE/ SKILLS AND REQUIREMENTS

• Must be at least 21 years of age
• Must have or be able to obtain a current Alcohol Awareness Certification
• 1 year experience in banquets or high volume food service.
• Must be able to lift, balance, and carry serving trays with drinks/ appetizers.
• Excellent communication and customer service skills required
• Must be able to organize and prioritize under pressure while maintaining a calm and pleasant demeanor.

CONTACTS

• INTERNAL: Employees and management staff from all Mt. Rose departments
• EXTERNAL: Resort guests

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide excellent and efficient guest service, with a positive attitude
• Supervise and organize Banquet team during events
• Work with Event Specialist, Food Manager, and Kitchen Manager to organize events
• Assist food manager with ordering and procurement of products
• Attend BEO Meetings with Event Specialist, Food Manager, and Kitchen Manager
• Focus on the job while staying on their feet and moving freely for an extended period of time accommodating guests politely and effectively.
• Organize set up and tear down of weddings and special events, including placing table cloths, place settings, glassware, setting up buffets and bussing tables.
• Knowledge of all menu items, including food and drink selections
• Maintain professional uniform and appearance standards
• Develop and maintain positive communication and teamwork with co-workers and supervisors
• Maintain a clean and safe work area

MARGINAL DUTIES & RESPONSIBILITIES

• Set the example by actively contributing to department and company goals.
• Clarify expectations and seek additional training as needed.
• Build quality into work. Ensure processes are consistent with quality objectives. Be aware of current quality levels versus target levels.

Equal Opportunity Employer
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