Job Details

Transportation CoordinatorThe Transportation Coordinator is responsible for customer service activities, such as responding to inquiries, processing orders, and handling customer complaints / questions in a prompt, courteous and effective manner.Who We Are:GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.Your role on the team:* Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner either by phone, emails or in person* Receives orders or changes in service* Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation* Processes and inputs all customer orders and receipts* Runs stock reports to check for product availability* Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records.* Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary* Traces orders as required* Notifies customers of any activity concerning their merchandise, including shipping and tracing information* Assures proper invoicing of accounts by verifying computer generated invoices* Reports customer feedback to management, including any signs of customer dissatisfaction* Serves as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes* Completes paperwork associated with orders, including the maintenance of customer files* Performs clerical work as required, including answering phone calls, operating various officeWhat you need: (requirements)* Minimum 6 months related experience and/or training; or an equivalent combination of education and experience* Experience in customer service position preferred* PC literate to include Microsoft Office products such as Word, Excel, and Outlook* Ability to write reports, business correspondence, and procedure manuals* Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers* Ability to solve practical problems and deal with a variety of concrete variables in situations were only limited standardization exists.* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.* Ability to multitask.What you gain from joining our team:* Access wages early with the Rain financial wellness app.* Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!* Health, dental, and vision insurance after 30 days of employment* 401k match* Paid maternity and parental leave* Access to career development, employee resource groups, and mentorship programs* Employee discounts* Access to employee rewards like fitness class discounts and free access to a relaxation and meditation app* Free financial wellness programs* Daycare discount program* Opportunities to volunteer and give back to your community.* + more!Join our Team!* Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.OR* Text DELIVER to 88300 to Apply1