Job Details

TRANSPORTATION SUPERVISORGEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.Your role on the team:* Monitors service calls to observe employee demeanor, technical accuracy, and conformity to company policies and standardized work* Recommends corrective action to adjust customer complaints* Serves as the direct point of contact for customer issues that require immediate attention* Escalates operational issues to the manager when required* Coordinates with FAP on invoice resolution and carrier escalation* Prepares month-end close revenue accruals reports for manager* Prepares and works with manager on QBR for customers* Determines work procedures and ensures SOPs are completed and accurate* Prepares work schedules and training for hourly employees* Approves and tracks all hourly team members' work schedules via UNITIME* Supports Senior Transportation Planners and Transportation Planners during contingencies for securing trucks for multiple customers while being cost-conscious and following business rules* Collaborates with the accounts payable team to ensure timely and accurate processing of freight bills.* Audits all invoices and assists the central billing team with all discrepancy investigation* Follows up with carriers to ensure timely receipt of invoices* Manages customer's requirements for load planning and routing compliance* Establishes cross-training initiatives within the team* Assists manager with team member performance appraisals, discipline, and goal-setting* Travels up to 10%* Works overtime as needed based on customer requirements or departmental priorities to support customer peaks and end-of-month, quarter, or year activitiesWhat you need:* Minimum 3 years related experience and training; or an equivalent combination of education and experience* Minimum 1 year managing direct reports* Experience with Transportation Management Systems* Experience with optimization tools preferred* PC literate to include Microsoft Office products such as Word, Excel, and Outlook* Ability to write reports, business correspondence, and procedure manuals* Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule formWhat you gain from joining our team:* Access wages early with the Rain financial wellness app.* Free telemedical access to doctors and therapists through FirstStop Health is available on the first day of employment!* Health, dental, and vision insurance after 30 days of employment* 401k match* Paid maternity and paternity leave* Access to career development, employee resource groups, and mentorship programs* Employee discounts* Access to employee perks like fitness class discounts and free access to a relaxation and meditation app* Free financial wellness programs* Daycare discount program* Opportunities to volunteer and give back to your community.* + more!Join our Team!Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.ORText DELIVER to 88300 to Apply