Job Details

Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We're proving that blockchain isn't just theory - it's powering real products used by hundreds of thousands of consumers and institutions.By combining blockchain's transparency and efficiency with AI‑driven automation, we've reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.Together with our 170+ partners, we've originated over $17billion in home equity loans (HELOCs) on our blockchain‑native platform, making Figure the largest non‑bank provider of home equity financing in the U.S. Figure's ecosystem also includes YLDS, an SEC‑registered yield‑bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.As a Customer Success Associate, you will be the voice of Figure for customers navigating important financial decisions. You will help them understand our products, move through the application process, resolve issues, and feel confident every step of the way across phone, chat, and email.No prior fintech experience is required. We'll teach you the products, processes, and tools. Growth at Figure is real. In 2025 alone, 115 employees across Customer Operations received a pay increase or promotion.Start your career in fintech with a role that offers real responsibility, strong benefits, recognition opportunities, and the chance to build specialized skills right here in Reno.Earn up to $71,000 a year in total compensation after the probationary period, including shift differentials and monthly bonus opportunityCompany‑paid medical, dental, and vision benefits for employees and dependents on select plansPaid holidays, PTO, and sick timeHybrid flexibility after trainingContinuing education reimbursementPaid family leaveNew Hire and Anniversary SwagEmployee Recognition ProgramWhat You'll Do Serve as a trusted first point of contact for prospective and existing customers across phone, chat, and emailHelp customers navigate the application process, resolve blockers, and better understand our productsBuild expertise in the Figure ecosystem, including HELOCs and other financial products and processesExplain complex financial concepts in a clear, simple, customer‑friendly wayProvide troubleshooting support across a range of customer and platform issuesConduct video notary sessions with professionalism, attention to detail, and careComplete compliance‑related steps accurately and consistentlyIdentify trends and share ideas that improve the customer experience and support team effectivenessParticipate in training and licensing programs that expand your skill setContribute to a high‑performing, team‑oriented environment where reliability and strong execution matterWhat We Look For 1+ year of experience in a customer‑facing roleStrong verbal and written communication skillsAbility to explain complex information clearly and build trust with customersComfort working in a structured, fast‑paced, high‑volume environmentStrong attention to detail and ability to follow processes accuratelyConfidence learning new systems and navigating multiple technology platformsAbility to complete required compliance trainingAbility to become a licensed e‑notary, including passing required background checksFigure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.As set forth in Figure Lending's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.#J-18808-Ljbffr