Job Details

L1 Dc Technician Onsite

Understanding core data center components: Hands-on troubleshooting & break-fix skills Cabling & documentation discipline Must be comfortable working in a rotational shift environment. (No night shift)

Job Description/Responsibilities L1 Dc Technicians JD: (2-3 years)

• Data Center Operations
  • Perform rack & stack of servers, network devices, and storage equipment
  • Handle cabling (fiber & copper) including labeling and cable management
  • Support installation, relocation, and decommissioning of hardware
• Hardware & Inventory Management
  • Receive and verify hardware shipments against purchase orders / delivery notes
  • Perform physical inspection of equipment for damages upon arrival
  • Maintain accurate inventory records (asset tagging, tracking, updates)
  • Manage spares inventory and ensure availability of critical components
  • Coordinate hardware returns (RMA), dispatch, and logistics tracking
  • Ensure proper storage, labeling, and documentation of all assets
• Incident & Request Handling
  • Provide L1 support for incidents and service requests via ticketing tools (e.g., ServiceNow)
  • Perform basic troubleshooting (L1 triage) for: Server hardware issues Network connectivity (Layer 1 checks)
  • Escalate issues to L2/L3 teams with proper logs and updates
• Remote Hands Support
  • Act as hands & eyes support for remote engineers
  • Execute tasks such as: Cable reseating Power cycling devices Console access setup Basic hardware replacement (as guided)
• Monitoring & Reporting
  • Monitor alerts from DC tools / dashboards
  • Update tickets with accurate troubleshooting steps and status
  • Maintain documentation, asset inventory, and audit records
• Compliance & Safety
  • Follow data center security and access protocols
  • Adhere to ESD, safety, and PPE standards
  • Ensure readiness for audits and compliance checks

Technical Skills Basic understanding of: Networking fundamentals (IP, switching, patching) Server hardware components Fiber & Ethernet cabling Familiarity with: Ticketing tools (ServiceNow or similar) Basic console tools (SSH, Putty)

Soft Skills Strong coordination and communication skills Ability to manage physical inventory and logistics tasks Comfortable working in a rotational shift environment. Attention to detail and documentation accuracy