Job Details

Plumbing Dispatcher

Reno, NV

We are a fast-growing residential Plumbing and HVAC company looking for a full-time, experienced Dispatcher. The candidate we are looking for is serious about their career and advancement. They would be the type to take initiative to complete tasks and thrive during the busy times. It's a challenging, exciting, and fun opportunity in a professional environment. If you are a team player with an upbeat personality and a positive attitude, we want to hire you!

This position is full-time onsite at our location in Reno.

Job Description

The Plumbing Dispatcher reports to the Internal Operations Manager and is responsible for assigning service calls to technicians, efficiently managing Service Tech schedules and routes each day. Additionally, this position will be responsible for accurately scheduling customer appointments, rescheduling appointments, and working closely with the CSRs.

Daily Job Tasks

• Answer incoming phone calls from Technicians and Customers
• Communicate with customers in a friendly, professional manner
• Accurately schedule appointments in the computer system
• Maintain a constant, professional, line of communication with field employees
• Collect correct information from customer
• Up sell products and services
• Contact customers to move up/reschedule appointments
• Stay calm and professional under sometimes high stress situations
• Provide excellent external and internal customer service
• All other duties assigned by management

Working Conditions

Work will be performed in an office setting. Occasional lifting of file boxes up to 30lbs. Must be able to sit in front of a computer screen for extended periods of time.

Qualifications

1 Year experience dispatching for a service company

High school diploma or equivalent

One year customer service experience

Ability to accurately enter data into the computer

Ability to type 30 wpm

Organized and detail oriented

Ability to work under pressure

Good working knowledge of Microsoft Outlook, Excel, and Word

Benefits

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Pay Range $21 - $23 USD

About Sierra Air: Sierra Air has installed over 30,000 heating and cooling systems in this area since 1986. We've earned a great reputation for providing our customers with friendly, reliable service and practical solutions that result in year-round comfort and savings. Honesty, integrity, and excellent customer service is our constant goal and top priority.