Job Details

Job Title: Customer Service RepresentativeJob DescriptionThe Customer Service Representative is responsible for supporting the Customer Service Supervisor and department in daily activities. This includes creating and issuing invoices, initiating billing cycles, and verifying appropriate charges.The role also involves generating freight quotes using established company policies and procedures, and providing exceptional customer service support via telephone and email.Responsibilities+ Create and issue invoices accurately and timely.+ Initiate billing cycles and verify appropriate charges.+ Generate quotes for freight using established company policies and procedures.+ Provide excellent customer service support by telephone and email.+ Manage and communicate with customers utilizing email 90% of the time and phone 10% of the time, mostly with internal teams.+ Communicate client needs, concerns, and delivery information through a queue of around 100-200 emails/updates per day.+ Give status updates and proof of delivery (POD) to customers.+ Manage internal orders with the warehouse.Essential Skills+ Proficiency in data entry and customer service.+ Ability to manage and communicate effectively with customers via email.+ Experience in logistics, transportation, and freight management.+ Strong communication skills for customer support and call center operations.Additional Skills & Qualifications+ High School diploma or GED equivalent.+ Efficient use of MS Office, specifically email.+ One-year of business billing experience is nice to have.+ Experience in the transportation or logistics industry is a plus.Work EnvironmentThe work environment is an office setting with a team of around 14 in the CSR department. Shifts can vary between the operating hours of 7am-6pm and will be discussed during the interview process. A professional dress code is expected, excluding workout wear. The company places a strong emphasis on values such as doing the right thing, caring about co-workers, customers, and the company, and pursuing progress. There is a positive team culture with opportunities for growth and promotion from within. Annual employee reviews typically include a performance-based pay raise, with increases depending on knowledge and cross-training between roles.Job Type & LocationThis is a Contract to Hire position based out of Reno, NV.Pay and BenefitsThe pay range for this position is $18.00 - $19.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Reno,NV.Application DeadlineThis position is anticipated to close on Aug 27, 2026.About Aston CarterAston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com ( astoncarteraccommodation@astoncarter.com) for other accommodation options.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.