Job Details

Gate AttendantMaintaining a welcoming environment for residents and guests is of the utmost importance in delivering service to the community as a Gate Attendant. We are looking for an outstanding customer service professional to join our team as a Part-time, On-call Gate Attendant.Current Schedule: Varies on scheduling and season as an on-call associate. Typical hours of coverage that may be required on an on-call basis: Monday-Friday 7:00am-11:00pm; Saturday-Sunday 8:00am-11:00pmCompensation: $18.00-$20.00/ per hour FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, certifications, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.Your Responsibilities:Greet residents, vendors, and guests as they enter the community with the highest level of customer service.Maintain regular and positive communication with each residents, vendors, and guests, and abide by the culture created to enhance, and promote daily positive interaction among members of the FirstService team.Ensures that the telephone is answered properly and messages are handled promptly, courteously, and accurately.Report safety, mechanical or operational concerns to the Community Manager.Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.Must be able to walk and stand for long periods of time with a pleasant disposition to greet residents, vendors, and guests cordially.Must be calm and able to handle many functions at one time.Must be able to hear in order to receive telephone calls and interact with residents, vendors, and guests.Must answer incoming calls promptly and professionally.Complete data entry into various company systems in support of business needs.Perform daily compliance drives for parking enforcement throughout community.Issue parking passes to residents, vendors, and guests.Perform opening and closing duties of the clubhouse and pool amenities.Perform walk-through of clubhouse before and after private rentals.Work effectively with co-workers, residents, vendors, guests, and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; being willing to accept other tasks when requested, and respecting the diversity of our workforce in actions, words and deeds.Attend all company mandatory functions.Comply with company policies and procedures.Any other tasks as requested by the Community Association Manager.Practice and adhere to FirstService Residential Global Service Standards.Conduct business at all times with the highest standards of personal, professional and ethical conduct.Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.Ensure all safety precautions are followed while performing the work.Follow all policies and Standard Operating Procedures as instructed by Management.Perform any range of special projects, tasks and other related duties as assigned.Skills and Qualifications:Demonstrates excellent customer service skillsIs pleasant, courteous, and professional in demeanor including professional attireMaintains composure and professional manner when working to resolve problems even when faced with angry or unreasonable individualsRepresents the Company knowledgeably and credibly; Is positive and constructive in addressing problems. Actively promotes a positive image of the Company and its associatesDemonstrates problem-solving abilitiesTakes ownership of problems until resolved and follows up to ensure customer satisfactionDemonstrates an ability to "Connect the Dots" and is resourceful in their ability to resolve customer issues and requestsPossesses sound technical skillsDevelops and maintains solid working knowledge of procedures and policies relevant to the jobContinually works to expand job knowledge & skillsMaintains and demonstrates a positive attitudePossesses the ability to remain resilient and positive even when customer interactions are not pleasant. Bounces back from difficult interactionsEducation and Experience:Must have a minimum of a High School Diploma or equivalentStrong general math skillsProficient in English; Spanish, Chinese, Tagalog or other languages a plusPhysical Requirements and Work Environment:Must be mobile enough to walk the facilities, including up and down stairs and exterior pool, landscape, and recreational areas and navigate uneven surfacesMust be mobile enough to move around during outside events, stand for long periods of time and lift up to 35 poundsMust be able to stand for extended periods of timeMust have finger dexterity for typing/using a keyboardMust be able to hear to place and receive telephone calls and use voicemail system; Talking and hearing occur continuously in this positionMust have full range of neck motion in order to inspect propertiesThe work environment characteristics are normal guard conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.May be required to work overtime as needed and approved by supervisor; Operating hours may be altered to meet client demands.Consistent and regular attendance requiredWork Location : Reno, NVWhat We Offer:Medical, dental, and vision plans (full time and those working 30+ hours)Part time 20+ hours qualify for dental and vision401K matchTime off including vacation, sick, and company paid holidaysPet insurance availableTuition reimbursementLegal servicesFree emotional wellbeing and daily life assistance support for all associatesDomestic partner coverageHealth savings accountFlexible spending accountAbout us: FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. To learn more about our company, culture, and exciting career opportunities visit our career website.